Amazon Return Policy has been changing much over the years. Remember the 2018 announcement of Amazon Refund without return that stirred up online shoppers?
2021 brought another news: Amazon introduced a new program called Free Replacements, which processes returns on sellers’ behalf.
Such changes raise a lot of confusion about how Amazon handle refunds for Amazon shoppers. Still, no need to worry. This Amazon refund 101 complete guide and FAQs will shed some light on the matter.
Let’s dive deeper into the Amazon Refund Policy for buyers.
How Long Does Amazon Take to Refund on Returns?
Amazon takes up to 35 days to refund on returns. The length of the refund depends on when amazon receives the item. Amazon can’t process a refund until they receive the item.
Covid-19 is causing a lot of shipping delays and hence slow return processing. This is straining the Amazon system which can delay your refund. It may take up to two weeks after shipping the return.
You can speed up the refund process by shipping the item back as soon as you can. Amazon will prepare the return upon receipt and process your payment. It takes between 3 and 5 business to process your refund.
The payment method may cause additional time before the refund is available in your account.
- Amazon.com Gift Card and Gift Card balance take 2 to 3 hours.
- Credit Card and Shop with Reward Points take up to five business days.
- Checking Account, Debit Card, SNAP EBT card, and Pay in Cash take 10 business days.
- Prepaid credit cards take up to a month (30 days).
What To Do If Amazon Refund Is Not Received?
If you return an item, the Amazon Return Policy provides a standard time frame in which you must wait to receive your money back.
After the carrier has received the item, it may take up to 2 weeks for Amazon to receive and process the refund. This may take 3 to 5 days, and an additional 5 business days to process the return and issue a refund.
Once Amazon issues a refund, it will take a few more days for the fund to be made available by your bank or card issuer.
The refund amount and method may vary. But, check with Amazon to support the payment methods that were refunded and the status of the refund.
If you don’t receive the refund within the standard time frame mentioned above, contacting amazon support ASAP. If Amazon has processed your refund, contact your credit/debit card issuer or your bank for answers.
Remember, Amazon doesn’t process refunds in cash, but paper cheques in exceptional cases.
How To Get An Amazon Music Refund?
Amazon does not accept the return of purchased music. Also, Amazon doesn’t process refunds for used services- prime package (Amazon Music and Amazon Music Unlimited).
However, you may be eligible for a full Amazon Prime refund in absence of package benefits usage. That’s if you only used amazon delivery benefits, you are eligible for a partial refund.
Cancel your Prime Membership to get a refund for amazon music. Steps to cancel and get a music refund:
- Open your account, and key in your login details.
- Scroll down to locate “Manage” your content and devices to view Purchase history.
- Find the Amazon music item you want to cancel for a refund.
- Click on Action next to Amazon music and select Return for refund.
You will get a refund within 3 days of cancellation.
How To Cancel Amazon Music?
In order to cancel Amazon Music, cancel your Prime subscription. Remember, you can only get a refund within 3 days of signing up or converting from a free trial to a paid Prime membership.
Besides, Amazon will charge you for the value of Prime benefits you have used.
In case you signed up for Amazon Prime using a 3rd party, to cancel you must contact the 3rd party directly
Steps to cancel Amazon music:
- Log in to your Amazon account.
- Select the Prime Membership from the Account & lists to drop Menu.
- Click on End membership and benefits.
- Amazon will ask you to confirm your cancellation.
- Confirm the Amazon Music cancellation.
Also, you can cancel Amazon music unlimited plan any time by contacting amazon customer services or use the above cancellation outlines.
However, no refund even if you haven’t used the Unlimited Plan Service.
How To Cancel Amazon Prime Membership And Get a Full Refund?
When you cancel Amazon Prime Membership, an additional subscription tied to the membership won’t renew once Amazon Prime ends.
Also, if the membership is associated with a service from another company such as Sprint, you must contact the company directly before you can cancel Prime membership to manage your service.
You can end your Prime subscription by selecting End Membership on your account.
- Sign up for your Amazon account
- Click the drop-down option on your account.
- Select Prime Membership,
- Find Update, cancel, or more
- Follow the on-screen instructions.
You will find the End membership button.
In order to get a full refund, cancel using no Prime benefits such as prime video or free shipping. Hence, you automatically qualify for a refund. You are eligible for a full refund of the current membership period, which is processed in 3 to 5 business days.
Alternatively, you can cancel your Prime subscription by visiting the Amazon support page. To access the page, click to End membership button to jump straight to the right page.
Before you can cancel your subscription, Amazon will attempt to move you through several options. They don’t want to lose your business.
- A monthly subscription instead of a yearly plan.
- Receive an alert a few days before your plan renews.
- Pause your amazon prime membership on your renewal date.
- Cancel membership on the renewal date.
You must move past these options to cancel your Amazon Prime Membership completely.
How To Get a Refund If An Amazon Package Is Stolen?
If you never receive your package from Amazon, you can request a refund for the same.
Amazon has A-to-Z Guarantee if your package hasn’t arrived and 3 days have passed since the estimated delivery date.
In order to request an amazon lost package refund, visit the Amazon website or use the Amazon Mobile App.
To apply for a refund request on the Amazon website, you need to:
- Access the Amazon website.
- Log in to your account
- To My Orders.
- Select the Order you didn’t receive.
- Select Problem with Order.
- Click Request a Refund.
- Fill in the reason for the refund request by selection via a drop-down menu.
- Click Submit.
To request a refund via a mobile app is much more stressful and nerve-racking than on the website.
Here are the steps:
- Login to your amazing account in the mobile app.
- Find My Orders
- Select the order that you didn’t receive.
- Click on Problem with Order.
- Select Request a Refund.
- In the next step, provide reason (s) for your request in the drop-down menu.
- Click submit and you are done.
How To Get a Refund On Amazon Video?
Amazon processes video refunds quite fast. If you have successfully canceled the purchase on your card, you are eligible for a refund.
To request a refund on amazon video,
- Sign-up into your account
- Select cancel Your Order.
- Fill in the reason for your refund request from the drop-down menu.
In the next step, click Cancel This Purchase (Amazon video).
When the cancellation process is complete, Amazon issued your refund to the same payment method used for the order. As a result, Amazon will remove the video from Your Video Library.
The refund period set by amazon is 7 days, and your money should reflect in your account way before the set timeline.
How To Get An Amazon Refund For Late Delivery?
If your order doesn’t arrive by the estimated date of delivery you can request a refund for the shipping cost for late delivery.
However, your order must meet several requirements to be eligible for a late-delivery refund.
An amazon late delivery order refund must meet the following qualifications:
- Order shipped to an eligible address.
- The shipping option selected is the same as the one shown on the product page.
- Order placed before the “order within” countdown on the product page.
- Payment method successfully charged before the deadline listed in the checkout.
However, Amazon might not accept a late delivery refund request when the date is missed due to unforeseen circumstances (such as strikes, Natural disasters,s or severe winter storms) which are beyond their control.
The first step to get a late-delivery refund is to engage with amazon customer support. Have all the pertinent information on hand such as order number and tracking details when contacting amazon support to save time.
You can reach support via call at 1-888-280-4331 or chat virtually.
This is accessible via the customer service page under the “Browse Help Topics” and “Need More Help?” sections. You will find “Contact Us.”
The section will take you to Amazon’s Contact Us page, where you will find a yellow button to access the virtual chat “Start Chatting Now.”
After answering a few questions from the bot, you will be connected to an agent who will help you further with the refund request.
If your refund request succeeded, Amazon will offer a refund on the delivery charges.
This might come in other compensation options, such as a one-month extension of Amazon prime or credit on your amazon account for your next order.
How To Request a Partial Refund On Amazon?
You can request a partial refund on amazon within 30 days of delivery. A partial refund applies to products in the original condition but past the return window.
Such an item qualifies for up to an 80% partial refund on the price. In case the item is damaged, missing parts or not in the original condition, or other signs of use, a partial refund of 50% applies.
When you send a request for a partial refund, the seller will receive a notification that includes the reason (s) for the return. If the reason complies with Amazon Return Policy, you’re eligible for a refund.
To request a partial refund, follow these steps:
- Access your Amazon account
- Select the partial refund tab.
- Find the Reason for a partial refund in the down-scroll menu
- In the amount to refund section, enter the refund amounts.
- Leave a memo to the seller for your personal records.
- Click submit partial refund button.
The partial refund may also include a refund for gift wrap costs.
How To Get a Refund On Amazon Coins?
While Amazon states that coin purchases are final, you can get a refund in full for the cash you paid for the Amazon coins.
The refund comes under certain conditions. Also, not all refund requests will be accepted.
Start by writing to the support about the coin refund and amazon will get back to you with more information about the request. If your request is accepted, amazon will get back to you and explain the refund process in their email.
In case you bought the coins through in-App purchases and request a refund, Amazon will remove the coin and the app’s purchases as well from your App library.
Amazon coin refund takes 3 to 5 business days to go through. The refund will apply to the same payment method used for the initial purchase.
The Amazon Refund Policy and Return Policy can be a bit confusing because of the amount of information provided. But the key takeaway, you can return any item you purchase and get a refund of your money.
Follow this Amazon refund 101, the complete guide, and FAQs for success.