Want to return an item to ASOS? Well, this can be very easy and, in some cases, this will be free for some customers. However, it is advisable to check the ASOS return policy before sending the items back to ASOS.

Remember that the company’s return policy changes frequently. For example, in 2019, ASOS changed the return policy to have control of the serial returners.

As per the company, it would monitor the customers who are buying and returning the clothing quite frequently. Besides, it may deactivate the account of such customers.

However, if you are in the right procedure, you can easily return the products. In this article, you will get detailed information about the ASOS return policy USA.

What’s the ASOS Return Policy in US?


Are you buying products from ASOS for the first time?

Don’t know how to return the products and aren’t sure about the procedure?

Does the company offer any return facility?

Well, keep reading to get answers to your questions.

The ASOS return policy US tells about the rules regarding the return of an item purchased from ASOS. By going through the policy, you will understand the process of returning an item.

Well, you should remember that not all the items are returnable. So, to know which items you can return and within how many days, you can always refer to this ASOS return policy.

After How Long Can I Return to ASOS?

What’s the return time for ASOS? As per the new return policy of ASOS, a customer can return the items within 45 days.

Previously the customers were allowed only 25 days. Furthermore, if the customers return the items within 28 days, they can get a full refund in their payment account.

However, after a 25-day point (29 to 45 days), ASOS will issue a gift voucher against the return. To see the gift voucher, one can check the Gift Cards and Vouchers section.

Does ASOS Have a Free Return?

As per the company, all the returns are free, and the customers can track their return orders.

However, the company doesn’t offer a free exchange facility to the customers of the United Kingdom.

You will get back your money on the items that have been inspected by the ASOS warehouse. It can take around ten business days for the refund to reflect on your account.

How to Contact ASOS Customer Service? What’s the Number?

ASOS customer service

The company always tries its best to offer the customers a hassle-free shopping experience. Well, by going through the ASOS return policy, you can find all the required information.

However, if you still have some doubts, then you can get in touch with them using their live chat page.

The customer service team works 24×7 to help the customers. The company doesn’t accept telephone calls now.

How to Track ASOS Returns?

Well, when you return something to ASOS, you will get a confirmation mail with the tracking number.

Besides, you may also get a barcode or QR code. So, you can use that to track your ASOS return. However, the entire settlement process can take around 14 days.

What’s the ASOS US Return Address?

Customers from Canada and the US don’t need to get a return slip with their orders. You can place your return request online.

Besides, you don’t need any return address as the label will have all the details. So, just create the return request from the My Orders section, and you are all set to go.

Can I Return Opened, Used, No-boxed Products to ASOS?

ASOS always gives importance to the customers’ safety and hygiene. So, before returning an item, you should properly read the return policy.

As per the policy, if the returned item is damaged, in an unusable condition, or worn, then ASOS will not refund the amount.

You can only return unworn items, and the product should be in the same conditions. Besides, remember that it is the customers’ responsibility to make sure that the item is properly packed.

How Long Will I Get My Refund?


The refund will be initiated automatically once ASOS receives the product. However, your refund process may take 14 working days.

And it will also depend on the payment provider. If it is more than 14 days, then you can get in touch with the customer care executive with the postage proof.  There is nothing to worry about at all.

What Are the Steps to Return Products to ASOS?

The process is quite easy. To return an item, you need to visit your ASOS account’s My Order section and then click on the Create Return option.

Now, you need to choose the item that you want to return and mention the reasons. However, you need to make sure that the items are in good and original condition. Then, you need to find a drop-off location near your area and choose a carrier.

Once done, you will get a QR code in your email account. Now, you need to take the item and QR code to the drop-off point, and the carrier service provider will handle the rest of the tasks.

As per the new ASOS return policy, the return parcel weight for Royal Mail is 20Kg, for Harmes, it is 15kg, and for Collect+, the weight should be below 10kg.

What’s not Returnable on ASOS?

There are a few things that customers cannot choose to return to ASOS:

  • Face covering items if the seal is broken
  • Swimwear, if the labels have been removed
  • Face or body products, if used or opened
  • Underwear- if the labels have been removed
  • Final Sale items

For more details, you can contact the ASOS customer support team, and they can tell you if you can return the items or not.

How to Exchange a Product on ASOS?

Well, as per the latest ASOS return policy, the company doesn’t offer exchange services. All returned items will be refunded first, and then customers can place a new order if they want a different item.

However, that doesn’t mean that you should use that product even if you don’t like it. You can always return the product, and the company will refund the amount.

The return process is free, and you would get the refund within 14 days of delivering the returned item.

Is There a Return Limit on ASOS? Will ASOS Ban My Account if I Abuse the Return Policy?

There is no clear limit on how many times you can return items to ASOS.

This is something that you need to keep in mind. ASOS is now observing the return patterns of the customers.

if they come across any unusual return patterns, they will investigate and take action.

Hence, if you don’t follow the return policy, the company may block the account. Besides, if the customers are wearing the items and then returning them quite frequently, then ASOS can suspend the account altogether.

However, you can unblock the account by contacting the customer support team, if you think there is any misunderstanding.


Well, the ASOS return policy includes all the details that you need to know in order to make a successful return and get a refund.

The best part is that the company has allowed 45 days to make a return. Besides, you don’t need to pay anything to return the product.

However, make sure that the item is in original condition. ASOS is a safe and legit site for buying trendy fashion clothes, shoes, accessories, and more. Besides, their customer service and product quality are quite good.

On the other hand, the site follows customer-friendly shipping and return policy. So, enjoy your shopping!