JCPenney offers the best quality of clothing, shoes, household appliances, furniture, home decor, electronics, and so many other products from top brands.

In addition, they also offer several jewelry departments, a salon, and a portrait studio amongst others. JCPenney continues to rank as one of the best departmental stores in the country.

If you shop on JCPenney, you might have its gift card. Here is how to check the gift card balance and all that you need to know.

JCPenney Gift Card Explained

A JCPenney gift card can be used as an alternative to cash for buying goods or services at JCPenney stores.

It is a prepaid fixed-value card that allows you to buy products and services up to the value of the card from any JCPenney store in the country.

Both the physical and electronic JCPenney gift cards can be loaded with amounts ranging from $10 to $500. (Custom denominations are available)

A JCPenney gift card gives you access to the best deals and makes the perfect gift for almost every occasion: weddings, housewarmings, birthdays, anniversaries, etc.

How to Check JCPenney Gift Card Balance

Checking your JCPenney gift card balance is pretty easy and you can do so using any of the following methods:


Call 1-800-294-8804 to check your gift card balance.

After dialing, follow the voice prompts carefully. Make sure to have your gift card and your pin at hand before placing the call.


You can also check your gift card balance at a JCPenney store. The cashier can tell you all you need to know about your card, including your card balance.

Visit JCPenney’s website

JCPenney has an official balance check website where you can check your JCP gift card balance online. The website requires you to fill in your 19-Digit Card Number and 4-Digit PIN to retrieve your gift card balance. Carefully follow the instructions on the website and input the correct numbers.

Ready to check yours? Click the link HERE which directs you to the gift card balance checking page.

Invoice or Receipt

You can find your gift card balance details on your printed shopping invoice or receipt. The balance of your gift card is included as one of the details on your invoice/receipt.

JCPenney Gift Card Balance Inquiries

JCPenney gift cards are cost-effective and pretty easy to use. Read on to find out all you need to know about JCPenney gift cards.

How to check your Sephora inside JCPenney gift card balance?

There are several ways to check your Sephora inside JCPenney gift card balance.

  • Call Sephora (Inside JCPenney)’s customer service department phone number and request the details of the balance on your gift card. (The customer service department number is on the card)
  • Visit Sephora (inside JCPenney)’s website where you can fill in your gift card number and PIN to retrieve your balance details.
  • Go to a Sephora store and ask a cashier to check your balance for you.

How to use a JCPenny gift card online?

You can use your JCPenny gift card to shop online.

  • Place an order online at and then select “gift card/e-gift card” as your payment option during the checkout.
  • Follow the instructions and fill in the necessary details as requested. All the information you need to use your gift card online is on your gift card.

Do JCPenney gift cards expire?

JCPenney gift cards do not have an expiration date. You can keep using your JCPenney gift card till you exhaust its value.

Where can I use my JCPenney gift card?

Your JCPenney gift can only be used both in JCPenney online and in retail stores in the U.S and Puerto Rico. You cannot use the gift card on other stores except JCP opticals,  JCP salon, JCP custom decorating, and JCP portraits ( in-store only).

In addition, JCPenney gift cards are not accepted at the JCPenney outlet stores.

How to activate JCPenny gift card

Your JCPenney gift card may need to be activated before you can use it.

When you buy a JCP gift card at a JCPenney store, take the card to the cash register and request the cashier to activate it, then the cashier will help you load the amount onto your gift card

Once your gift card is activated, you get an activation receipt.

If you buy a JCPenney gift card online you can activate it using the following steps:

  • Locate the URL by checking the sticker in front of the card.
  • Type the URL into your search bar and click “Enter”
  • Enter the I.D number and the activation code/pin on the card
  • Use the emailed activation code if you received an E-gift card.
  • You can use your JCPenney gift card as soon as you activate it.

If you have trouble activating your JCPenney gift card, call the customer service department for assistance on activating your card. The number of the customer service department is at the back of the gift card.

JCPenney Gift Card Balance Complete Guide

Why is my JCPenney gift card inactive?

A JCPenney gift card needs to be activated before it can be used, so your gift card may be inactive because it hasn’t been activated at all in the first place.

Go to a JCPenney store ask for gift card activation, and once your gift card is loading with the requested amount, it is automatically activated.

Another reason your card is inactive may be because it has been deactivated. It is said that retailers will deactivate any gift cards if they discover those cards were initially purchased fraudulently. This means that if your JCPenney gift card was purchased illegally, it can be deactivated.

Can you use JCPenney gift cards at JCPenny Portraits Studio?

Yes. You can use JCPenney gift cards at JCPenney stores including JCPenney Portraits Studio.

Can JCPenney gift card be used at Sephora?

Your JCPenney gift card can only be redeemed at the Sephora inside JCPenney.

You cannot use your JCPenney gift card at Sephora but you can redeem Sephora products at JCPenny with your JCPenney gift card.

Can you exchange JCPenny gift cards for cash?

No. The terms and conditions of JCPenny state that you cannot exchange your JCPenny gift card for cash except where it is required by law.

In Puerto Rico and a few states in the U.S, the law allows you to redeem certain amounts of cash on gift cards. There is however a limit to the amount you can redeem.

The laws of most states set the maximum amount of redeemable cash from gift cards at $10.

Can you transfer JCPenney gift card balance to another card?

Yes. You cannot transfer the balance of your JCPenney gift card to another card.

JC Penney however allows for the transfer of gift cards to another person. You can also combine your JCPenney gift card with other modes of payment.

For instance, if your purchase costs more than the current value of your gift card, you can combine it with another mode of payment.

Can you transfer JCPenney gift card balance to PayPal?

No. You cannot transfer a JCPenney gift card amount to a PayPal account. JCPenney gift cards are only redeemable for goods and services.

You cannot redeem it to a gift card or transfer cash on a JCPenney gift card except where required by law.

Where can I buy a cheaper JCPenney gift card?

Buying a JCPenney gift card gives you first-hand access to discounts and promos from the store.

JCPenney gift cards are sold at JCPenney stores. You can usually order your JCPenny gift card online and they can also be shipped to participants for a small fee.

But there are also some of the websites that offer a discount on JCPenney gift cards, those are:



Gift Card Granny

What if my card was lost or stolen?

Gift cards can not be replaced, refunded, or re-issued. If your gift card is lost or stolen, report and cancel it at a JCPenney store.

Lost, damaged, or stolen gift cards may be replaced with the then remaining balances if you can provide the proof required by JCPenney.

Always write down your gift card number in your journal/jotter and keep your activation receipt. In the event that you lose your JCPenney gift card, It is easier to get a  replacement when you have your card number or activation receipt.


This complete guide provides you with all the information you need about checking your JCPenney gift card balance and so much more.

Your JCPenney gift card is as valuable as money and should be kept safely, along with your receipts. If you’re having trouble using your activated JCPenney gift card, visit any of the JCPenney stores around you.