If for any reason, you’re not completely satisfied with a Sephora purchase, you can return the product for a full refund. The Sephora return policy is pretty generous (one of the best so far).
While the return policy is relatively straightforward, there’re a lot of questions you might have about the entire process. What is the return policy for used items? How many days do you have to make a return? Lost your receipt-what next? Among other intriguing queries.
In this guide, we’ll break down all the confusing things about the policy to make your return to Sephora as simple as possible.
Sephora’s Return Policy Explained
Who doesn’t love a good return policy? The Sephora return policy is standard and excellent in some ways. Like most store policies, it comes with some fine prints that need extensive explanation.
Here’s how Sephora’s return policy works, so you can buy beauty products with piece-of-mind knowing what (and how) you can return.
Sephora updated its return policy on July 1, 2021. The Sephora return policy covers items purchased from sephora.com, third-party marketplaces (social media outlets), Sephora stores, and Instacart orders.
With beauty products, customers need plenty of time to see what works. Sephora understands 30 days is plenty of time. If not, return it.
You can return an already opened or slightly used product for FREE, thanks to the customer-friendly return policy. The purchases can be quickly returned to any Sephora in-store locations or by mail.
Note: All returns are subject to validation and approval at Store’s discretion.
What’s Sephora’s Online Return Policy?
Sephora’s online return policy allows return (for refund and exchange) for purchases made at Sephora.com and third-party marketplaces (Facebook, YouTube, Google, and Instagram).
The items must be new or slightly used and within 60 days period for a full cash refund.
It takes up to two weeks for online returns to be processed. If the products match the return policy eligibility, a refunded via the original purchase payment method is done.
To return the product via mail, use the pre-paid return shipping label supplied with the item.
When the item is received, Sephora will send a confirmation email. The email contains details of your returned items and information concerning your refund.
For items returned after 60 days, they are refunded as online credit redeemed at Sephora’s website, which only applies to online orders.
What’s Sephora’s Return Policy In-Store?
Purchases made at Sephora in-store or Sephora in JCPenney places must be returned to the retail Store.
You can’t mail in-store purchases at Sephora. While the policy allows online return by mail, Sephora doesn’t accept mailed returns for Store purchases.
For Sephora in-store purchase, Buy Online and Pick up Orders and Instacart orders or Sephora purchases should be returned within 60 days.
Refund takes up to 30 days to process, and the product should be new and gently used with a receipt at the store location.
If you paid the item for using store credit, Sephora eGift certificate, or received it as a gift, they’re refunded through store credit.
What’s the Difference Between Online And In-Store Return Policy?
Can I Return Sephora’s Product Without a Receipt?
To get a refund or exchange for item purchase, bring the product, receipt, and photo ID to the Sephora store.
What to do if you have no receipt? No worries, Sephora will regenerate it if you provide the original payment method used for the purchase in case of a lost receipt. Also, it’s possible to get a receipt from the packaging slip or return label.
If you can’t provide the original payment details, they will accept the item for store credit instead of a cash refund.
The store credit has no expiry. You can use it anytime to purchase products from Sephora.
What’s the Return Time Limit in Sephora?
Sephora’s general time limit for most products is 30 days for returns and exchanges.
The Store also accepts returns within 60 days of purchase. Items returned after 61 days of purchase are accepted but for store credit. You cannot return any purchases after 90 days of purchase.
While Sephora will allow the return or exchange of purchases without a receipt within 60 days, the return limit expands to 90 days or more to make the transaction. You won’t be eligible for returns and refunds past 90 days.
- 0-30 days- full cash refund.
- 31 to 60 days- cash refund or store/online credit
- 61-90 days- Store or online credit
- 90+ days- no return accepted/no any kind of refund
Can I Return Sephora Products With No Box?
Eager shoppers tore into the Sephora package when it arrives. Over time, you may misplace the pre-paid return shipping label—which is needed to return the items via mail.
Here, no worries. You can take the item to a Sephora in Store with the Order summary, Return Form, and Payment method.
To return an item at Sephora, pack the item in the manufacturer’s product box or Sephora packaging if available.
If the original packaging is unavailable, pack the return in a well-padded envelop or box, prevent damage in shipping. You don’t need the original box to return to Sephora.
Can I Return Used Products to Sephora?
Sephora accepts opened and slightly used items. After all, how will you know the peach blush looks like death- actually after you sample it!
You can return a used product for exchange, store credit, or full refund, as long as you bring the receipt and the return is within 60 days.
While you can return a used product—Sephora’s excellent return policy, the employees won’t be super thrilled when you return a half-empty bottle of foundation. Don’t abuse the good return policy or scam the store-this can get you banned from the Store.
What’s The Sephora Perfume Return Policy?
Sephora in-store purchases and Instacart perfume orders may be returned if the item is still new or gently used.
They accept the items within 30 days for in-store purchase and 60 days for purchase at Sephora.com for a full refund. You must bring the purchase receipt too.
For online orders, you’ll get a full refund minus the original shipping fees-in sent in the payment method used.
What’s the Return Limit? How To Avoid Abusing the Sephora Return Policy?
Though there is no clear limit, many returns in a short amount of time will undoubtedly abuse the Sephora return policy, and the Store is not a big fan of it.
They could ban you from further returns for returning too many used items in a short amount of time. Just be smart and don’t abuse or take advantage of this liberal policy.
What’s The Sephora In Jcpenney Return Policy?
You can return Sephora inside JCPenney products- new or gently used items within 30-60 days of purchase.
A return within 30 days of purchase is eligible for a full purchase price refund to the JCPenney card used. You may also receive an online credit for Sephora.com for 30 plus days return.
How To Make The Most Of Sephora’s Return Policy?
The Sephora return policy is pretty customer-friendly as long as you follow the guidelines set.
To make the most of the return policy, keep your receipt intact, decide on return as soon as possible, and make sure it’s a genuine return.
If you’re within the set time, the Sephora store will be more than happy for a full refund with proof of purchase.
What’s The Best Payment Method For Sephora?
Sephora accepts Visa, MasterCard, Discover, American express, JCPenny cards, PayPal, among others. For in-store purchases, you can pay cash or use multiple credit/debit cards.
Sephora.com allows you to add, edit, or delete your payment information as you see fit. All refund occurs in the same payment method used.
How to Save Money on Sephora?
You can buy makeup, skincare products, and more without paying a pretty price at Sephora.
Start by shopping through a cash-back site, or check the “sale” page for more discounts. Make use of the Sephora discounted gift cards or join the Beauty Insider program for free samples.
The beauty program rewards point on every purchase that can be redeemed for cash or gift. Also, download the Sephora mobile apps for fantastic saves and promotions not available anywhere.
You also make orders less than $50—to qualify for free shipping.
Is There An Extra Fee for Return?
Sephora in-store and online returns are free, with no return shipping or handling fees. Just drop the item at any of Sephora’s locations for fast processing or mail it to Sephora using the pre-paid return shipping label.
Also, follow the return procedures described in the return label and the website.
You can return anything you bought from Sephora, and they’ll pay the entire cost of return shipping. However, the total cash refund is less than the original cost of shipping.
Sephora’s return policy is quite incredible. You can return something you bought, and Sephora will pay the full purchase price, store credit, or exchange. Within 60 days, you get a full cash refund. After 60 days, you’ll have to settle for store credit.
They’ll pay the entire cost of return shipping, no question asked. However, make sure to the procedure set out by the return policy.
To speed up the refund process, you can return the purchase to any brick and mortar Sephora location.
If you have any problem with the return policy of Sephora, then you can comment below. We will get back to you in no time.