What is cashbackbase?
Cashbackbase is a discount website for Amazon products which collects the latest deals to help buyers save money. Every user can choose the products they would like to buy and purchase them on Amazon at the lowest price.
How do I get a 100% cashback on cashbackbase?
You can grab the quotas which are marked with a 100% cashback on Cashbackbase and then purchase the product on Amazon. After that, please submit your order details to us and we will refund your money. Please notice that the deal you claim is only valid within 30 minutes.
How should I submit my order to Cashbackbase?
After finishing your purchase on Amazon, please sign into your account and click on 'My Deals' > Submit Order Info to submit your order information within 30 minutes. Or, the refund request will expire.
Why are my deal request failing?
1. The number of the products requests has reached the limit set by the seller.
2. You have to finish the previous deal request within 30 minutes before you can request another one.
How can I leave a product review on Cashbackbase?
After your order has been refunded, you will be able to leave a review for it. Click on 'My Points' and find the option to write your review.
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How to get free stuff on cashbackbase?
Use of points
1. What are points? How do I use them?
To get qualified for purchasing any product and getting cash back at Cashbackbase requires a certain number of points. You will need to exchange your points for such qualification at Cashbackbase. If you have no points, you are not qualified to purchase any products. Your points will be consumed when you have successfully paid for the products.
2. How do I view my points?
Log in to your account and view the current available points in your personal information section. Click 
or 'My Points' for detailed information.
Get points
1. How do I earn more points when my point balance is low?
Currently, you can earn points by inviting your friends to use Cashbackbase or finish tasks under your account. Click 'My Points' to view details. We also encourage users to recommend us to friends and family which helps us grow. If you can write an article or make a video about your experience and evaluation of Cashbackbase, we will gladly reward you with extra points.
2. Why I did not get my points for a review I wrote?
After you leave a review on Cashbackbase, we will verify your review within 24 hours. Please wait for the verification, and then points will be added to your account afterward.
Change of points
1. Do the points have expiration date? How do I ensure that my points won't expire?
All points have expiration dates and are valid within 7 days. Your points will stay valid as long as you log in to your account within 7 days from your last login, or they will be reset to zero.
2. What status do points hold?
The points have 3 statuses including "Available", "Frozen" and "Expired".
"Available" means those points can be used currently to get qualified for purchasing products.
"Frozen" indicates the points are frozen because you have already received the qualification to purchase a product and get cash back (but haven’t paid for the product yet), and the corresponding number of points is frozen waiting for your purchase.
"Expired" means your points are overdue. In this case, those points cannot be used anymore or activated again.
3. Why are some of my points frozen?
When you have received the qualification to purchase one product and get cash back, a certain number of points will be frozen automatically. If you have successfully paid for that product within 30 minutes, the frozen points will be consumed and deducted. If not, those frozen points will be automatically returned to your account.
4. I want to abandon the qualification to purchase the product, but the points have already been frozen. What should I do？
If you don’t want a deal you have claimed, please go to 'My Deals' under your account and click on Cancel. Then the deal will be canceled and points will be returned to your account.
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Why is the cashback I get is less than the cashback indicated in the product list?
- 1. We refund the customer via PayPal, PayPal will charge a fee to the collecting party. About the fee,please refer to PayPal FAQ.
- 2. If you used coupon when you purchased the item. The amount of the coupon will be deducted from the refund that we rebate you.
When will my money be sent to my account ?
We will confirm your order in 30 days after receiving the order information you have submitted. Once the order is confirmed , we will reimburse the amount of your payment to your PayPal account. We will inform you by email once we have reimbursed you.
My order has been refunded but why didn’t I see the refund on my PayPal ?
- 1. Please check again and make sure the PayPal account you provided to us is correct.
- 2. Please check if there is any payment pending on your PayPal and waiting for confirmation. If so, please contact us for help.
How can I change my PayPal account?
Currently, buyers cannot change PayPal account on Cashbackbase. Please contact our customer service team (support@cashbackbase.com) if you wish to change your account.
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How to find Amazon profile URL?
- Sign in amazon account
- Click 'Your account'
- Scroll down to 'Ordering and shopping preferences'
and click 'Profile' - Copy the url of Profile
Screenshot of 'Your account'
Screenshot of 'Profile'
Screenshot of 'Profile'
Do mechants have access to my information?
No, currently we do not allow merchants to create an account on Cashbackbase. All deals submitted to our website are only verified by our support team.
How do I cancel my account?
We're sorry to see you go. Please contact our customer service team (support@cashbackbase.com) if you wish to cancel your account.
Why has my account been suspended?
The reasons why we suspend your account may be as follows:
- 1. You have submitted the Amazon order and requested a refund on our site, but you still have requested a refund on Amazon.
- 2. Register multiple accounts to earn points by fraud.
If you don’t have these behaviors while your account has been suspended, please feel free to 'contact us'
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How does the Cashbackbase seller central work?
- Step 1: Sellers create a Cashbackbase seller account and prepare relevant product information.
- Step 2: Sellers submit a deal, add funds to it and advance the sales commission. Cashbackbase will then verify the deal.
- Step 3: Verified deals will now be released and your products will now be available for purchase.
- Step 4: After a buyer made a purchase, Cashbackbase’s customer support team will refund the buyer according to the status of his or her order.
Are there any restrictions on how I can offer my product？
Currently, there is no minimum or maximum on the number of products you need to offer within your campaigns. However, our minimum discount accepted is 20% off. Any campaigns less than this discount will not be approved.
Which Amazon marketplaces do you support ?
Currently we only support Amazon U.S. marketplace and we are planning to expand our service to other marketplaces. Please stay tuned.
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What are the Featured Deals? How can my deals become Featured Deals?
Featured Deals are top ranked hot bargains at the top of our homepage. This has a lot to do with factors such as discount, number of product reviews and price, etc. To get Featured Deals, you can try to submit products with a certain number of reviews that are low in price and offer the biggest discount possible.
What is the Email Marketing on the pricing plan ?
We will categorize buyers by their needs and interests, and then identify those who are interested in your products. Then we will recommend your product to them by precision email marketing, which will increase the order conversion rates.
Will buyers leave a product review after purchase?
Cashbackbase won’t force buyers to leave reviews. But, we do have a task feature which will lead buyers to leave reviews in order to earn points for buying next free product.
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Why should I add funds?
You have to add funds to run your campaigns. Funds for products will be deposited to Cashbackbase and we will use them to reimburse buyers when they have successfully ordered from your Amazon store. If some of the products are not sold, the balance of your funds will be transferred back to your account by coins and you can use it in other campaigns.
I’ve already added funds, but my products have not been sold out after the campaign is over. What will happen to the balance of the funds?
After the campaign is over we will clear your remaining funds and transfer them back to your Cashbackbase seller account. You can use them in your next campaign.
Will you charge any commission?
We will charge commission of each order based on different product discounts:
- 100% Off Discount: $1.00 for each order
- Other Discounts: 5% of the discounted price, and the minimum charge is $0.50 per item if it's below this value
| Discount rate of the product | Commission per order |
|---|---|
| 100% Off | US $1 |
| Others | (Price - Cashback) * 5% |
Example:
Product Price(Per Item): $50
Cashback Rate: 80%
Cashback(Per Item): $40
Price after cashback: $10
Commission(Per Item): $10*5%=$0.50
Quantity: 4
Total = Cashback(Per Item) * Quantity + Commission(Per Item) * Quantity
Total: $40 * 4 + $0.5 * 4 = $162
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