What is cashbackbase?
Cashbackbase is a discount website for Amazon products which collects the latest deals to help buyers save money. Every user can choose the products they would like to buy and purchase them on Amazon at the lowest price.
What Amazon marketplaces do you support?
Currently, we only support the Amazon U.S. marketplace. All of the items are sold on Amazon.com and only orders placed through Amazon's US site are applicable for cashback.
How do I get cashback deals on Cashbackbase?
There are 4 easy steps to get any discounts on Cashbackbase:
- Step 1: Create a Cashbackbase buyer account and complete your info.
- Step 2: Claim a deal and contact the seller or wait for seller’s approval.
- Step 3: After the seller approve your deal request, purchase the item on Amazon and upload your order info.
- Step 4: Seller confirm your order info and issue refund to your PayPal accordingly.
How do I get coupon deals on Cashbackbase?
- 1. Find the discount-off deal you want.
- 2. Click to get coupon code on the product page. (No points needed)
- 3. Click to copy the code and purchase it with direct discounts on Amazon.
Why my coupon code is invalid while using it?
Coupon codes are valid only during the time specified by the promotion:
- 1. The validity time of the code has not started on Amazon. Please wait for a while and use it later.
- 2. The promotion period of the code has been expired on Amazon if you did not use it in time. In this case, you can request a new one or try to request other items first.
Why the price of the item on Cashbackbase is different from the price on Amazon?
The seller may change the price on Amazon but did not update the price on Cashbackbase. You can always message the seller to confirm the discount again before making a purchase.
How should I submit my order to Cashbackbase?
After finishing your purchase on Amazon, please sign into your account and click on 'My Deals' > Submit Order Info to submit your order information and wait for confirmation.
Why are my deal request failing?
1. The number of the products requests has reached the limit set by the seller.
2. Your available points are not enough to claim the deal.
How can I leave a product review on Cashbackbase?
There are two review tasks on Cashbackbase:
1. After uploading your order info, you can click on 'Write a Review' to leave a review for the item on Cashbackbase.
2. After you have experienced the item, you can click on 'Package Delivery' to share your Amazon review link for the item if you're satisfied with it.
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Use of points
1. What are points? How do I use them?
To get qualified for purchasing any product and getting cash back at Cashbackbase requires a certain number of points. You will need to exchange your points for such qualification at Cashbackbase. If you have no points, you are not qualified to purchase any products. Your points will be consumed when you have successfully paid for the products.
2. How do I view my points?
Log in to your account and view the current available points in your personal information section. Click 
or 'My Points' for detailed information.
Get points
1. How do I earn more points when my point balance is low?
Currently, you can earn points by inviting your friends to use Cashbackbase or finish tasks under your account. Click 'My Points' to view details. We also encourage users to recommend us to friends and family which helps us grow. If you can write an article or make a video about your experience and evaluation of Cashbackbase, we will gladly reward you with extra points.
2. Why didn’t I get my points for a review I wrote?
After you leave a review on Cashbackbase, we will verify your review within 24 hours. Please wait for the verification, and then points will be added to your account afterward.
Change of points
1. Do the points have expiration date? How do I ensure that my points won't expire?
All points have expiration dates and are valid within 7 days. Your points will stay valid as long as you log in to your account within 7 days from your last login, or they will be reset to zero.
2. What status do points hold?
The points have 3 statuses including "Available", "Frozen" and "Expired".
"Available" means those points can be used currently to get qualified for purchasing products.
"Frozen" indicates the points are frozen because you have already received the qualification to purchase a product and get cash back (but haven’t paid for the product yet), and the corresponding number of points is frozen waiting for your purchase.
"Expired" means your points are overdue. In this case, those points cannot be used anymore or activated again.
3. Why are some of my points frozen?
When you have received the qualification to purchase one product and get cash back, a certain number of points will be frozen automatically. If you have successfully purchased a product, the frozen points will be consumed and deducted. If not, those frozen points will be automatically returned to your account.
4. I want to abandon the qualification to purchase the product, but the points have already been frozen. What should I do？
If you don’t want a deal you have claimed, please go to 'My Deals' under your account and click on Cancel. Then the deal will be canceled and points will be returned to your account.
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Will you cover the transaction fee charged by PayPal platform?
No, We don't cover the PayPal fee. Besides, customers may incur tax and additional freight charges on Amazon.
When will my money be sent to my account?
Usually, after seller confirm your order is valid, you will receive your refund to your PayPal account. You can check the refund status under My Deals.
My order has been refunded but why didn’t I see the refund on my PayPal?
- 1. Please check again and make sure the PayPal account you provided is correct.
- 2. Please contact the seller for further confirmation and proof of refund transaction.
How can I change my PayPal account?
Currently, buyers cannot change PayPal account on Cashbackbase. Please contact our customer service team (support@cashbackbase.com) if you wish to change your account.
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Do mechants have access to my information?
Currently we will only reveal your PayPal account to sellers after you have made an purchase and uploaded your order info.
How do I cancel my account?
We're sorry to see you go. Please contact our customer service team (support@cashbackbase.com) if you wish to cancel your account.
Why has my account been suspended?
The reasons why we suspend your account may be as follows:
- 1. You have submitted the Amazon order and requested a refund on our site, but you still have requested a refund on Amazon.
- 2. Register multiple accounts to earn points by fraud.
If you don’t have these behaviors while your account has been suspended, please feel free to 'contact us'
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How does the Cashbackbase seller central work?
- Step 1: Create a Cashbackbase seller account and prepare relevant product information.
- Step 2: Submit a deal, and publish it on Cashbackbase for purchase.
- Step 3: After buyers apply your item, you can check the Requests on your seller central and approved them.
- Step 4: Buyers get your approval and upload their order info after purchase.
- Step 5: Confirm your orders and issue refund to buyers accordingly.
Are there any restrictions on how I can offer my product？
Currently, there is no minimum or maximum on the number of products you need to offer within your campaigns. However, our minimum discount accepted is 20% off. Any campaigns less than this discount will not be approved.
Which Amazon marketplaces do you support ?
Currently we only support Amazon U.S. marketplace and we are planning to expand our service to other marketplaces. Please stay tuned.
Will buyers leave a product review after purchase?
Valuable reviews are beneficial to both buyers and sellers so we appreciate buyers to leave honest reviews for items and buyers can also earn bonus points for requesting more products.
Sellers can contact buyers for further discussion and should offer high-quality products and great customer services to make buyers satisfied.
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What are the Featured Deals? How can my deals become Featured Deals?
Featured Deals are top ranked hot bargains at the top of our homepage. This has a lot to do with factors such as discount, number of product reviews and price, etc. To get Featured Deals, you can try to submit products with a certain number of reviews that are low in price and offer the biggest discount possible.
What is the Email Marketing on the pricing plan ?
We will categorize buyers by their needs and interests, and then identify those who are interested in your products. Then we will recommend your product to them by precision email marketing, which will increase the order conversion rates.
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Will you charge any commission for orders?
There is no commission for each order generated on Cashbackbase. We will only charge for the monthly subscription.
2. Can I cancel my subscription plan anytime?
Yes. You can cancel the subscription anytime you want. Just log in your account and go to ‘‘Subscription’’ page, click on ‘‘Unsubscribe’’ button to cancel the current plan.
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