Pre-sale Service
What is cashbackbase?
Cashbackbase is a discount website for Amazon products which collects the latest deals to help buyers save money. Every user can choose the products they would like to buy and purchase them on Amazon at the lowest price.
Which Amazon marketplaces do you support?
Currently, we support 3 marketplaces including Amazon U.S.，Amazon UK, and Amazon Italy. All of the items are sold on Amazon and only orders placed through these 3 sites are applicable for cashback.
How do I get cashback deals on Cashbackbase?
There are 4 easy steps to get any discounts on Cashbackbase:
Step 1: Create a Cashbackbase buyer account and complete your info.
Step 2: Claim a deal and contact the seller or wait for seller’s approval.
Step 3: After seller's approval, purchase the item on Amazon and upload your order info within 1 day.
Step 4: Seller will verify your order info and issue a refund to your PayPal.
How do I get coupon deals on Cashbackbase?
1. Find the discount-off deal you want.
2. Click to get coupon code on the product page. (No points needed)
3. Click to copy the code and purchase it with direct discounts on Amazon.
Why my coupon code is invalid while using it?
Coupon codes are valid only during the time specified by the promotion:
1. The validity time of the code has not started on Amazon. Please wait for a while and use it later.
2. The promotion period of the code has been expired on Amazon if you did not use it in time. In this case, you can request a new one or try to request other items first.
Why the price of the item on Cashbackbase is different from the price on Amazon?
The seller may change the price on Amazon but did not update the price on Cashbackbase. You can always message the seller to confirm the discount again before making a purchase.
How should I submit my order to Cashbackbase?
After finishing your purchase on Amazon, please sign into your account and click on 'Deal Requests > Upload Amazon Order' > Submit Order Info to submit your order information and wait for confirmation.
Why are my deal request failing?
1. The number of the products requests has reached the limit set by the seller.
2. Your available points are not enough to claim the deal.
About Points
Use of points
1. What are points? How do I use them?
To get qualified for purchasing any product and getting cash back at Cashbackbase requires a certain number of points. You will need to exchange your points for such qualification at Cashbackbase. If you have no points, you are not qualified to purchase any products. Your points will be consumed when you have successfully paid for the products.
2. How do I view my points?
Log in to your account and view the current available points in your personal information section. Click 'Points' for detailed information.
Get points
1. How do I earn more points when my point balance is low?
Currently, you can earn points by inviting your friends to use Cashbackbase or finish tasks under your account. Click 'My Points' to view details. We also encourage users to recommend us to friends and family which helps us grow. If you can write an article or make a video about your experience and evaluation of Cashbackbase, we will gladly reward you with extra points.
Change of points
1. Do the points have expiration date? How do I ensure that my points won't expire?
All points have expiration dates and are valid within 21 days. Your points will stay valid as long as you log in to your account within 21 days from your last login, or they will be reset to zero.
2. What status do points hold?
The points have 3 statuses including "Available", "Frozen" and "Expired".
"Available" means those points can be used currently to get qualified for purchasing products.
"Frozen" indicates the points are frozen because you have already received the qualification to purchase a product and get cash back (but haven’t paid for the product yet), and the corresponding number of points is frozen waiting for your purchase.
"Expired" means your points are overdue. In this case, those points cannot be used anymore or activated again.
3. Why are some of my points frozen?
When you have received the qualification to purchase one product and get cash back, a certain number of points will be frozen automatically. If you have successfully purchased a product, the frozen points will be consumed and deducted. If not, those frozen points will be automatically returned to your account.
4. I want to abandon the qualification to purchase the product, but the points have already been frozen. What should I do？
If you don’t want a deal you have claimed, please go to 'Requests' under your account and click on Cancel. Then the deal will be canceled and points will be returned to your account.
Refund & Return
Will you cover the transaction fee charged by PayPal platform?
No. It is not mandatory to cover the PayPal fee. For any inquiries, you may consult the sellers about it.
When will my money be sent to my account?
Usually, after seller confirm your order is valid, you will receive your refund to your PayPal account. You can check the refund status under "Requests".
My order has been refunded but why didn’t I see the refund on my PayPal?
1. Please check again and make sure the PayPal account you provided is correct.
2. Please contact the seller for further confirmation and proof of refund transaction.
How can I change my PayPal account?
Currently, buyers cannot change PayPal account on Cashbackbase. Please contact our customer service team (support@cashbackbase.com) if you wish to change your account.
Can I return items back to Amazon?
It depends on different situations:
1. After sellers send you the cashback, it is definitely prohibited to return items to Amazon for a refund again. It will lead to account suspension and you will be liable to repay the money you received.
2. If you have not been paid the cashback and you don’t want the item anymore, then you can return an item to Amazon instead and close the order on Cashbackbase.
Privacy & Account
Do mechants have access to my information?
Currently we will only reveal your PayPal account to sellers after you have made an purchase and uploaded your order info.
How do I cancel my account?
We're sorry to see you go. Please contact our customer service team (support@cashbackbase.com) if you wish to cancel your account.
Why has my account been suspended?
The reasons why we suspend your account may be as follows:
1. You have submitted the Amazon order and requested a refund on our site, but you still have requested a refund on Amazon.
2. Register multiple accounts to earn points by fraud.
If you don’t have these behaviors while your account has been suspended, please feel free to 'contact us'
